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Job Opportunity: Technical Education Specialist

 
Date   Nov 12
 
Listing No.   IE253320
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Raanana
 
 
Technical Education Specialist
 
The technical education specialist ensures Support Readiness by working with various functions in the company (R&D, Support, Product Management etc.) to develop, deliver, and maintain technical support training.

Your responsibilities will include:

Working with Subject Matter Experts (SMEs) to outline training requirements, to create training material, and to coordinate sessions with all relevant functions.
Delivering technical training to the Customer Support organization (including multiple tiers and global locations) in classrooms and via remote systems.
Measuring training consumption and effectiveness, continuously improving training material and methods.
Organizing training material and publishing it to various functions.

Requirements

Native English - mandatory!

Experience in at least one of the following:

technical writing
instructional design
technical training
technical support
computer engineering

Bachelor's degree or high level of technical qualification in engineering or computer science
Superior writing and presentation skills, including experience optimizing writing for multiple output formats.
MS Word and MS PowerPoint experience
Design software – big advantage (Adobe Creative Cloud applications)
Experience creating visual content (e.g. Videos and infographics) - advantage
HTML and CSS knowledge
Experience in online content development and writing, learning tools and technologies
Analytic skills
Team player, with an ability to collaborate and help others
Ability to work independently, manage and prioritize tasks, and “make things happen”
Fast learner, self-sufficient
 
 
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