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Job Opportunity: Technical Customer Support (Global)

Date   Mar 21
Listing No.   IE255992
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Tel Aviv
Technical Customer Support (Global)
As the trusted point of contact for our distributors and large customers, ensuring, guiding customers on the company software and creating a better use of the system
To establish a trusted, advisory relationship, handling the full spectrum of customer relationship, once the sale is made, including keeping the customer informed of all product updates
As the voice of the customer, to monitor customer requirements and give recommendations to Product Managers. Establish relationships with key customer stakeholders to drive further product adoption
Manage each support ticket from start to finish, including helping the development team understand the issue and making sure the customer is happy with the solution



At least two years of experience in providing support in the field of computing and information systems - must
Strong technical skills with the ability and desire to guide and assist customers through technical processes and understanding of the company software and hardware
Team player with the highest level of integrity
People person that enjoys customer interaction and getting customers excited about our solutions
Knowledge of Customer Relationship Management (CRM) preferred
High level of English - must
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