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Job Opportunity: Technical Customer Success Manager - Spanish/Portuguese

 
Date   Nov 12
 
Listing No.   IE253425
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Ramat Gan
 
Language(s)   Portuguese; Spanish
 
 
Technical Customer Success Manager - Spanish/Portuguese
 
Our Customer Success Managers (CSM) are critical to our relationships with our customers.
They are responsible to ensure that our customers successfully on-board, adopt, and maintain our solutions and continue to renew their licenses year-over-year. CSMs are highly motivated and skilled customer relationship builders who drive adoption of our solutions, generate referrals, drive customer loyalty, and secure long term relationships.
Our CSM serves as the customers' advocate within the company, and strives to understand their needs and how the company can help them achieve their goals.

Responsibilities:

Lead and manage the deployment and adoption of our products for the EMEA and LATAM customers
Drive customer awareness of product features and our services to maximize the adoption and realized value of their purchased solutions.
Understand and formalize customer requests, needs, requirements and escalations
Proactively and consistently engage customers to positively impact customer loyalty.
Maintain accurate view of health of assigned customer segment
Work closely with Product management, R&D and support teams to promote customer’s requests
Proactively anticipate customer needs and effectively manage reactive customer requests.
Develop and maintain strong relationships with each customer.
Ensure that the company solution continuously supports the ongoing needs and security objectives for each customer.
Develop and maintain strong cross-departmental relationships.

Requirements:

Minimum 3 years of experience in Customer Success Management, Technical Account Management in a software company or Technical Support – MUST
Spanish/Portuguese– MUST
Proven technical skills with the ability to understand customer's challenges/needs and advise on best practices
BS.c – Computer Science/Industrial Engineering or equivalent
Creative problem solver.
Ability to discuss the product and overall SAST environment at a business & technical levels
Detail-oriented – able to capture proper information correctly and accurately.
Exceptional multi-tasking abilities and organization skills.
Ability to connect and build long-lasting relationships with customers
Excellent verbal and written communication skills
Excellent presentation skills
Proficiency with Salesforce.com is an advantage
Ability to adopt and effectively use other platforms and solutions, as needed
 
 
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