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Job Opportunity: Technical Account Manager

 
Date   Jan 22
 
Listing No.   IE255196
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Nes Tziyona
 
 
Technical Account Manager
 
We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service after the point of sale, ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Responsibilities

Managing deployment of complex SaaS solution
Address all product-related queries on time
Train customers to use products effectively
Provide developers with customers’ feedback to help identify potential new features or products
Report on product performance
Identify solutions to reduce support costs
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department to win new business and increase sales
Establish best practices

REQUIREMENTS

7 years’ experience as a technical account manager
Proven work experience as a Technical account manager
Solid technical background with hands-on experience in digital technologies
Familiarity with software and front-end development
An ability to gasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
BSc degree in Computer Science or relevant field
Willing to travel 50% of the time
 
 
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“The job I got is really wonderful, exactly what I wanted to do” (Giordana, Tel Aviv)
     
 
 
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