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Job Opportunity: Mobility, Customer Success Representative

 
Date   Dec 17
 
Listing No.   IE254202
 
Sector   Customer Sales, Service, Support & Success
 
Job Code   # 9017
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Mobility, Customer Success Representative
 
Responsibilities

Engaging with Field Sales team after an order is placed and document the customer’s details
Establishing a trustworthy relationship with the customer based on knowledge
Educating customers on how to onboard devices to their new environment
Provide support for basic issues, and escalate to Technical Support all other issues.
Providing additional training as needed to customers
Liaise with Customer Reference team once the customer is successfully on-boarded

Requirements

We seek candidates with up to 2 years’ experience in a customer success, client services or account management position and with the following characteristics:

0-2 years of relevant experience.
Enthusiastic team player with a passion for technology, networking, and customer service.
Solution-minded professional with a drive to deliver value to demanding customers
Very personable and can establish a rapport with a customer over the phone and email
High Tech markets knowledge and interest
Strong verbal and written communication skills in English (additional languages – an advantage)
Prepared to contact customers directly by phone and email
Persistent and goal-focused
Candidate must have a strong sense of professionalism
Travel required - ~50% at peak periods
 
 
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