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Job Opportunity: Customer Support Specialist

Date   May 13
Listing No.   IE257395
Sector   Customer Sales, Service, Support & Success
Job Code   IEFB0804
Region   Jerusalem
City/Yishuv   Malcha
Customer Support Specialist
As a leader in online learning we are looking for a talented customer support specialist to join our customer success team and help us improve our customer experience. In this role you’ll be responsible for helping the team respond to client needs and assist in answering customer queries.

You will need strong verbal communication skills to succeed in this role, as well as the ability to work well under pressure. You don’t need to be a programmer, but you will need to be comfortable with technical products. We are looking for a hard working, ‘people person’ to engage with our clients and help us continue providing top of the line customer support.


Build strong relationships with our clients to understand their needs and ensure their success with all our products
Empower customers to connect their training goals and objectives with the company system
Help us ‘fix it twice’, sometimes a client will need a quick solution however we want someone who will help us solve bigger problems so we can reduce issues for future clients
Respond to all client issues in a timely fashion


Mother tongue English
High level of written and verbal communication skills
Positive attitude, empathy, and high energy
Strong organizational and problem-solving skills
Monday – Friday work week


The salary range for this position is 9,000 to 13,000 shekel per month, depending on experience.

When applying - please mention that you saw the job advertised on Israemploy
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“I really appreciate the promptness of your customer service. Your work is amazing. Thank you again. ” (Etan, United States - Aliyah Pending)
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