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Job Opportunity: Customer Support Specialist

 
Date   Apr 18
 
Listing No.   IE256949
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Support Specialist
 
Are you tech savvy and service-oriented native English speaker looking to join a market-leader in the vacation rental market?

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities:

Responding to customer queries in a timely and accurate way, via email or chat.
Ensuring complete client satisfaction and making sure our clients are the happiest clients out there!
Diagnosing client issues, solving problems and helping with queries about their account.
Managing a ticket queue based on priority and SLA protocols.

Requirements

2+ years of experience in a similar role
Strong listening, typing and verbal skills
Fast learner, autodidact (though training will be provided)
Friendly, professional and passionate about technology
Service and support oriented
Native level English
Experience using help desk software and remote support tools - a plus!
 
 
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