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Job Opportunity: Customer Support Specialist

 
Date   Dec 16
 
Listing No.   IE253747
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Support Specialist
 
Are you a native English speaker looking for work? Are you tech savvy and service oriented? Then we want YOU.

Responsibilities:

You will be responsible for answering questions and resolving problems for our users (mainly businesses)
Ensuring that you handle our users with incredible care: diagnose issues, solve problems and help with queries about their account.
Ensuring complete client satisfaction! Making sure our users are the happiest clients out there!
Confirming and ensuring our software as a service is an appropriate fit for them, and if it isn’t, to help mould it accordingly to make it more suitable.
Keeping track of log tickets that have been flagged as ‘urgent’.
Strong listening, typing and verbal skills
Fast learner, autodidact (though training will be provided)
Friendly, professional and passionate about technology
Service and support oriented
Patience and dedication to all areas of the work
Native level English

Hours for the full-time position are flexible.
Working from home on either Friday or Saturday every week (only AFTER learning the ropes).
Night owls are certainly welcome too!
 
 
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