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Job Opportunity: Customer Success Operations - Fully Bilingual

 
Date   Aug 14
 
Listing No.   IE251425
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Success Operations - Fully Bilingual
 
As a Customer Success Operations you’ll support POCs and the entire Post sale experience (onboarding, adoption, retention) to drive cutting-edge customer insights and analytics. Your ability to source, collect and manipulate data to derive meaningful, actionable insights and create the story behind the data is critical to this role.

This role reports to the Director of Customer Success, and works closely with the Sales, Business Development, Support, Marketing, Product and Engineering departments.

Some of the things you’ll be doing include:

Produce customer analytics end to end and report insights for the bigger picture behind them.
Monitor and manage insightful and actionable dashboards and reports, enabling the Director of Customer Success and the business leaders to make improved day-to-day decisions.
Raise red flags before they affect the customer (e.g. if something in the funnel is broken or if retention is dropping, a great Customer analysis will flag this and help solve it before the customer reports a bug).
Build dashboards that help track the specific activation funnel; VIP customers; Beta Program, retention; DAUs; and detect gaps in the process.
Goals include expanding existing dashboard reporting, determining which attributes drive better activation, onboarding and retention (further down the road it will include driving renewals too).
Producing business materials (e.g. presentations, reports, select top videos for meetings, preparations for meetings etc.)

Requirements

2+ years’ experience in an analytics, or operations role. You’ve demonstrated success managing complex projects from start to finish and working effectively across internal functional teams.
SQL and Mixpanel proficiency, a plus.
Detail oriented, analytical but at the same time have the ability to see the bigger picture.
Problem Solver.
You have excellent decision making, analytical and problem solving skills and the courage and confidence to challenge the status quo.
A passion for operational excellence
Excellent Communication. You articulate ideas and proposals clearly to stakeholders. You’re highly organized and follow through on action items without missing a beat.
A True Team Player. You’re the best at what you do and you know how to work with your colleagues to get their best. You have a strong track record of cross functional collaboration.
Energy and Enthusiasm. You believe in what we’re doing and won’t stop at anything to deliver on your goals.
Results-oriented. You love the doing and the process but you are all about results.
Service Minded. You deliver customer success like you expect to receive it; with excellence.
Speak the following Languages: English (fluent) and Hebrew (native)
 
 
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