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Job Opportunity: Customer Success Manager - Bilingual German/English

 
Date   Oct 14
 
Listing No.   IE252513
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
Language(s)   German; Spanish
 
 
Customer Success Manager - Bilingual German/English
 
We are looking for a motivated customer success manager that will be responsible for developing customer relationships that promote retention and loyalty. You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities

Develop and maintain positive customer relations and satisfaction.
Analyze user behavior, product suitability and relevance to determine their effect on user satisfaction.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users’ needs.

Requirements

Excellent written and spoken communication skills with English at mother tongue level-Must Spanish or German as a native tongue – Must Data-driven with a commitment to process; drive/track consistent engagement process.
Strong troubleshooting and problem-solving skills.
Ability to assist customers with product usage; Patience and a strong customer service attitude.
Energetic, quick learner, highly motivated, and detail oriented.
Ability to grasp basic technical concepts.
Previous experience with an annual subscription sales model preferred.
 
 
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