We are looking for a Customer Success Manager with a passion for data analysis, customers, business events and a unique domain, to join our Business Unit.
We are a maritime risk analytics company. We deliver risk insights for organisations in the public sector and marine insurers companies. We combine deep domain expertise and data sciences to model maritime risks, helping organizations anticipate impactful events and be better prepared.
As a customer success manager you’ll be working with multiple and different Insurance and governmental organizations and will serve as the company’s main point of contact. Your main responsibilities will be to achieve high customer satisfaction, ensure product usage and value, and enable additional sales. You’ll be doing that by educating customers, promoting their requests, and analyzing the company’s unique data to support their workflows and objectives.
What will you do?
Manage different Insurance, Governmental customers and pilots of all our products and business lines.
Serve as the Point of Contact of the customer on an ongoing basis, to ensure the customer success and satisfaction of our clients.
Manage customer lifecycle, from the setup, through the onboarding, and until the contract renewal.
Conduct thorough analysis into our data, using (Excel/ SQL…) tools,producing valuable insights for operators and stakeholders, and create ad-hoc strategic reports to support the sales processes.
Support customer requests and technical issues. Be the customer’s professional advisor.
Travel to customer premises around the world to present our business lines and products and conduct different training sessions to implement the relevant product into the customer day-to-day.
Monitor overall product-based inventory levels and their relation to future anticipated commercial steps.
Work closely with the R&D and Product teams to identify, resolve, and/or elevate potential shortfalls in advance of them occurring.
Who are you?
Bachelor’s degree in the fields of Industrial Engineering/ Business/ Economics / Probability.
1+ years of customer-facing experience, in which you conducted presentations, demos, implementations, etc.
A mix of a go-to-person, numbers-lover and great presenter.
On one hand, you like engaging customers, from the senior level to the operator level, to ensure their success. On the other hand, you are willing to dirty your hands in a data-oriented analysis and research, to support customer needs and highlight the value of our data in the Insurance and Intelligence world.
Exceptional English, both verbal and written.
Excellent interpersonal and communication skills with everyone, from users to high-level executives ; quick learner, curious, creative and open minded.
Proven experience in a position requiring analytical thinking, and experience with Microsoft Office tools, Excel in particular (pivots and visualizations).
Enjoying working independently and as part of a team.
Willingness to travel to multiple locations all over the world, at least 30% per month.
Experience in the Insurance world – a huge advantage.
Familiarity with data analysis tools – a huge advantage.
Familiarity with B2B and B2G processes – an advantage.