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Job Opportunity: Customer Success Manager

 
Date   Mar 22
 
Listing No.   IE256369
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Success Manager
 
The Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

In charge of customer relationships
End-user customer training
Project management and crisis resolution
Guidance and advice for enhancing the use of the system
Education regarding new and existing features
Ongoing customer enablement

Requirements

2-3 years of experience as a Customer Success Manager/Account Manager in a SaaS company - ESSENTIAL
BA degree in Economics or Business - ADVANTAGE
Native/close-to-native spoken and written English
Strong analytical skills and brainpower
Exceptional presentation skills
Advanced Excel skills
Customer enablement orientation
Rich and effective interpersonal skills
 
 
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