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Job Opportunity: Customer Success Manager

Date   Feb 10
Listing No.   IE255324
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Customer Success Manager
Our Customer Success Manager (CSM) acts as the trusted advisors to premium partnership accounts, as well as a strategic focal and escalation point for technical improvements, business requirements and important incidents that may arise. The CSM matrix manages client's projects, provides managing platform solutions and coordinates requirements in cross company collaborations - work in collaboration with internal and external experts. In addition, CSM is responsible for researching potential market product development that will provide added-values to client's business technical operation, while directing the technical teams with partner's latest schemes and essential needs.
you will be responsible of:

Synthesize insights to solve complex technical problems effecting the business partnership of SC clients, while leading engineering and technical teams in a matrix environment.
Perform research and analysis including: market dynamics and value chain analysis, key industry and technology trends.
Liaise with Sales and Product teams to generate, qualify and advance new opportunities as well as to resolve potential customer relationship issues.
Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables in communication with technical and non-technical stakeholders across multiple business units, while working with remote teams and external partners.
Ownership to deliver SC products and specific customer customizations with full accountability for scope, budget, timeline and quality, whereas anticipate bottlenecks and risks, provide escalation management, anticipate and make tradeoffs, and balance the business operational needs versus technical constraints.
Conduct rigorous analysis of internal and external data sources, in order to identify strategic alternatives and devising detailed development and technical plans for our Premium clients and Key accounts.
Coordinate, manage and execute ongoing project delivery based on defined goals, training plans and project milestones.

Extra Qualifications

Responsible for all activities, technical projects and updating products of our premium client from different industries - Gaming, Airline, Retail and Ecommerce.


At least 3 years' experience in technical support team in global Hi-Tech/internet companies
Experience in Payments industry gaming, airline, eCommerce and retail- advantage
Practice in Product Management Support, or either former involvement in Project management of Premium accounts.
Accountability and project management capabilities
Available to work under stress and pressure coming from client and C level management.
Great interpersonal and communication skills.
Problem-solving skills and ability to analyze complex schemes.
BS.C in Industrial Management or BA in equivalent degree.
Professional level of English, another language is an advantage.
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