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Job Opportunity: Customer Service Representative - Bilingual

 
Date   May 21
 
Listing No.   IE257587
 
Sector   Customer Sales, Service, Support & Success
 
Job Code   Customer Service Rep
 
Region   Jerusalem
 
City/Yishuv   City Center
 
Tenure Type   Full Time
 
Language(s)   English; Hebrew
 
 
Customer Service Representative - Bilingual
 
Established in 2008 the company has developed a recognized reputation for being one of Israel’s top currency conversion companies, we continue to lead the field with our highly focused customer oriented philosophy. Please note we are not a binary or forex trading company.

We are looking for diverse, talented team members who want to grow and challenge what's possible with us.

We are looking for enthusiastic, thoughtful and highly motivated problem solvers who are passionate about creating a positive customer experience and building strong relationships with out customers. You will be the first point of contact for our customers and engage with them on email, telephone and face to face meetings.

Responsibilities

-Maintaining a professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Ensure customer satisfaction and provide professional customer support.
-Maintain customer records by updating account information on company CRM
-Set up new customer accounts

Requirements

-Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
-Customer orientation and ability to adapt and respond to a wide customer base
-Excellent communication skills
-Ability to multitask, prioritize and manage time effectively
-Ability to work under pressure
-Demonstrate conflict resolution, negotiation and de-escalation skills
-Work successfully in a team environment, as well as independently
-Organized and detail oriented.

Required languages: English - Mother Tongue, Hebrew - excellent working knowledge/mother tongue level

This is a full time position, from our Jerusalem office.
 
When applying - please mention that you saw the job advertised on Israemploy
 
 
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