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Job Opportunity: VP of Customer Success - FT

 
Date   Apr 09
 
Listing No.   IE274296
 
Sector   Senior Management
 
Region   Center
 
City/Yishuv   Petah Tikva
 
 
VP of Customer Success - FT
 
We are looking for an experienced VP of CS to lead our world-class CS team and help drive customer satisfaction, product adoption, and business growth. You will be shaping our CS strategy and collaborate with product, engineering, sales, and other teams. As our VP of CS, you will be reporting to the COO.

We are proud of our fun, collaborative, and growth-minded work culture, great Glassdoor score, being included in Forbes Cloud top 100 and winning the best place to work several
times.

Responsibilities:

Leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team
Driving customer lifetime value through customer journey; bring programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB, and Free/Open
Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customers organizations to define goals and leverage our products and services to achieve them
Partner closely with product and engineering teams to ensure product-market fit and great service level

About You:

Strong empathy for customers
A track record of building and managing large SaaS Customer Success teams in organizations with more than $100M recurring revenue
Experience in expanding adoption footprint at enterprise customers globally, preferably in the NORAM and EMEA markets
Experience managing support, CSM/TAM, and professional services teams
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Technology oriented. Technical ability to speak to customers will be a plus
Effective and productive collaborator to drive cross-functional initiatives
 
 
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