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Job Opportunity: Technical Writer

 
Date   Sep 27
 
Listing No.   IE278366
 
Sector   Technical/Content/Copy Writing & Marcom
 
Region   Center
 
City/Yishuv   Herzliya
 
 
Technical Writer
 
We are looking for a talented and experienced Technical Writer to join our growing Product team. As a Technical Writer, you will work closely with the Product and R&D teams, as well as other departments in the company, to create and maintain an in-depth understanding of the Company's products and services. You will be in charge of creating easy-to-understand support content, manuals, and tutorials to help us provide a better customer experience.

You will:

Prepare user-friendly manuals and tutorials
Maintain and update product-related documents
Conduct research on product terminologies and technical terms
Create and maintain complex flowcharts and diagrams
Obtain in-depth knowledge of the product by working with technical staff
Collaborate with support staff to identify customer needs and develop customer-facing content
Write and publish product release notes

Requirements

Minimum of 3 years of experience as a Technical Writer
Tech-savvy and able to understand complex technical concepts
Experience in customer-facing content creation in English
Ability to write to different sets of audiences
Personal tendency to problem-solving and continuous improvement
Ability to break down and guide through a technical process
Ability to work under pressure in a dynamic work environment
Excellent verbal and written communication skills in English and Hebrew
People person, accountable and able to work independently

Nice to have

Experience in technical writing for software/SaaS products
Experience in customer support practices and methodologies
 
 
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