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Job Opportunity: Technical Support Specialist

 
Date   Oct 27
 
Listing No.   IE269631
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Technical Support Specialist
 
What's the job?

The Technical Support Specialist is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams.

You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the companys development and business teams

Responsibilities

Investigate technical issues, identifying potential causes and solutions
Give quick and accurate service to our customers
Prioritize and manage multiple issues from customers on our products and platform
Work closely and Build relationships with R&D and product Management teams, provide feedback on the product functionality and clarify the product behavior

Role

Bachelors degree technical or scientific field Industrial Engineering/ Biology/ Physics/ Computer Science etc…
Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
Independent and self-learner, with high personal accountability, and a positive and professional attitude
Ability to multitask and work well under pressure
High level of english both written and verbal communication skills

Requirements

1+ years experience in a tech-oriented position (Technical support, QA, etc…)
SQL, Excel and data analysis experience
Experience with one or more of the following tools: Kibana, Charles Proxy/ WireShark, Postman
Familiarity with integrated development environment Xcode, Android Studio, unity3d
Basic knowledge with Java / Objective C / C-Sharp
 
 
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