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Job Opportunity: Technical Support Lead

Date   Dec 08
Listing No.   IE262413
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Tel Aviv
Technical Support Lead
We are searching for experienced Technical Support Lead that will bring our Technical Support team to the next level.


Overseeing work of technical support while performing hands-on activities
Provide technical support to worldwide customers and partners over web, phone, mail
Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
Run online sessions with customer to understand and troubleshoot issues, providing workarounds and solutions;
Perform root cause analysis for technical issues;
Document problem resolution steps, maintain and update internal knowledge base
Work closely with R&D and Customer Success team


Minimum 2-3 years of experience being senior support engineer or support lead in a software vendor company
Knowledge of L2/L3 technical support processes
Previous experience with technical services for international customers
Fluent spoken and written English – a must
General understanding of virtualization, system and storage concepts (e.g. LUN, WWN, SAN/NAS, Cluster, VM, Virtual network, Container)
Highly technical and analytical thinker
Hands-on experience with Windows / Linux / VMware / Windows AD, GPO / Shell scripting / AWK / SQL – an advantage
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