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Job Opportunity: Technical Support Engineer

Date   Nov 23
Listing No.   IE270125
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Ramat Gan
Technical Support Engineer
As a Technical Support Engineer (TSE), you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

You are a master in Linux and fully knowledgeable of deployment, OS, and troubleshooting
You already have experience with supporting complex product infrastructure and applications
You have experience with scripting languages such as Javascript, Python, Java, Bash, use of API’s scale
You have experience working with logs, and various monitoring tool such as: Grafana, New Relic, Kibana
You have a bachelor’s degree in engineering or equivalent knowledge
You have vast experience with databases such as MongoDB, MS SQL, MySQL, Oracle
You are a technical lead of all aspects and successful in solving technical issues
You own the implementation and integration of complex customers’ projects
You have led complex troubleshooting including communication with customers technical exec - a status update, expectation setting, present solution, etc
You can provide many examples of your technical problem-solving expertise
You can communicate complex concepts in a clear and professional manner
You thrive in a fast-paced, high-growth environment while working with a team
You are a lifelong learner with insatiable curiosity


Experience with Kubernetes
Experience with virtualization and cloud services (AWS, vSphere)
Web development background and/or programming familiarity
Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Tableau or QlikView

You will have a deep understanding of the Company technology
You will start interacting with the Company customers and getting to know their challenges
You will do lots of hands-on exercises in order to know the ins and outs of the Company technology
You will also start shadowing calls with Senior Support Engineers

You will continue to shadow Technical Reviews with customers
You will be familiar with the different types of technical challenges, engagements and project types
You will learn the Company the Technical Support methodologies and tools you’ll use
You will learn more Technical Support soft skills such as session management, how to interact with customers, working with Customer Success Managers, BI consultants and other teams as well as handling challenging situations

You’ll begin leading complex technical calls and tickets with enterprise customers
Assist the team with feedback providence on improving internal processes and ramp up procedures
You’ll be managing your own queue of tickets and technical projects
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