Job Opportunity: Technical Support Consultant
||Hi-Tech, Technology & IT
Technical Support Consultant
What Are We Looking For?
The ideal candidate will be an integral part of the Customer Success team and will get to know the customers best, in order to help them succeed and grow with us. The Technical Support Consultant will understand the costumers' requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer delight is not just a motto, but is also something we truly believe in. As a Technical Support Consultant, you will work through complex data environments with customers of all sizes and industries, to deliver exceptional support and value for our amazing product.
What You’ll Do?
You will have...FUN!
In addition, you will -
Investigate technical problems and diagnose root causes
Develop, design and propose solutions to meet technological and business needs of customers
Manage projects internally as well as externally
Provide reliable solutions for critical and high impact challenges that customers face
Work with R&D and Product teams in order to meet customer requirements and improve our product
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Take part in the creation and maintenance of our knowledge base and community
Train customers and partners
Present complex technical information to non-technical audiences
Consult on strategic business intelligence
Database analysis & data modeling
What should you have?
Excellent problem-solving skills
3+ years of experience with IT infrastructure and applications support
Experience with global costumers
Experience with SW implementation, integration and/or support projects
Experience with SQL and Linux systems (DB2, Oracle, SQL Server, etc.)
Customer support orientation
Fluent English speaker - A MUST
Willing to travel
A team player
Hungry to grow, develop and work with new technologies
Nice to have
Experience with ETL and BI tools such as QlikView or Tableau
Extensive experience with DWH implementations
Strong knowledge of logical and physical data modeling concepts
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