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Job Opportunity: Technical Solution Specialist

 
Date   Nov 03
 
Listing No.   IE261103
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Ramat Gan
 
 
Technical Solution Specialist
 
Responsibilities:

Be the focal point for customers, responding to their technical queries
Guide customers to optimally set up and use services
Delegate incoming issues to the correct division to ensure rapid and successful response o the customer’s needs
Achieve rapid customer satisfaction by collaborating with multiple divisions within the organization (for example: second tier support, product team, R&D, and performance managers).

REQUIREMENTS

Previous experience in a customer facing role – a must
Proven experience in Professional services / Tier 2 support/QA
B.Sc Information system or Industrial Engineering
Professional, courteous and committed to customer success
Experience in online marketing industry– a BIG advantage
Proven experience in B2B SaaS platforms – advantage
Excellent written and verbal communication skills in English (native tongue an advantage)
Ability to qualify and prioritize issues, multi-task, as well as stay organized
An analytical and technical mindset
 
 
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