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Job Opportunity: Technical Knowledge Manager

 
Date   Jul 14
 
Listing No.   IE258427
 
Sector   Technical/Content/Copy Writing & Marcom
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Technical Knowledge Manager
 
Looking for a Technical Knowledge Manager with a passion for writing, cutting edge technology, serving clients, and a desire to grow into managing a customer-facing knowledge base.

As a Technical Knowledge Manager, you will write, edit, and curate knowledge articles intended for internal employees and external clients to help support our product and increase client satisfaction. Key KPIs include: reducing the time to resolve customer inquiries, and increase our clients use of self-service tools.

As part of the Product organization, you will push information to our customers, and share suggestions, resolutions, and best practices. Working with our Support team, R&D, and Documentation team, you will create, source, and publish accurate and relevant content. You will also work closely with Marketing and our Sales teams to determine common questions, resolutions, and roadblocks that are relevant to your technical content. .

RESPONSIBILITIES

Create a process to regularly gather, write, and publish content
Write and edit technical articles for our customers
Build and curate a library of knowledge articles
Establish a platform for documentation best practices
Create advanced training content for our customers

REQUIREMENTS

Positive personality and excited to work in a fast-paced start-up environment
Extensive technical knowledge (especially in networking), writing, and editing skills
Experience in designing, implementing, and managing technical knowledge platform
Hands-on collection, creation, editing, tagging, and curating knowledge assets
An understanding of networking and security industry
Ability to convey technical information in easy-to-understand guides
Native English speaker
 
 
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