The technical implementation specialist role has a unique hybrid of engineering, consultation and customer facing responsibilities. It requires understanding the client’s marketing goals and tailoring solutions to achieve these goals.
The technical implementation specialist is responsible for efficiently integrating the Company’s products with our clients’ systems and 3rd parties’ (including other service providers). He/She will be responsible for interacting with clients, service providers and the Company internal teams to ensure that clients have the solutions needed to successfully work with the Company platform.
The ideal candidate is highly detail oriented with a hands-on approach, tech savvy, and organised; with excellent communication and customer facing skills and has a passion for excellence, innovation and success.
This is not a “behind the scenes” role. Once trained on the Company platform and tools, the technical implementation specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team’s best practices.
Accountable for end-to-end Implementation of the Company’s products with the Company clients and third-party vendors
Own the Integration lifecycle hands-on (requirements, planning, configuration/set-up, deployment, testing and monitoring)
Analyse, debug, troubleshoot and proactively drive forward solutions
Provide proactive customer service to clients and third-party vendors in an articulate, positive and informative manner
Understand the Company’s products and collaborate with Product and R&D team to identify and communicate technical services and solutions
You will wear many hats, work independently, as well as a team player within a growing team
2+ years of experience in hands-on implementations (including requirements, planning, configuration/set-up, deployment, testing, monitoring and troubleshooting)
Bachelor’s degree in Computer Science or related field or relevant hands-on technical experience
Fluent English speaker (verbal and written)
Strong attention to details and ability to effectively articulate technical challenges and solutions
Ability to learn quickly in a fast-pasted environment, while working with department’s best practices
Debugging issues in web application – logs, networking, etc
Debugging issues in mobile application and test tools (TestFlight, Firebase, Crashlytics)
Working with databases such as SQL, Mongo DB and BigQuery
Working with APIs, integrations and understanding of networking terminologies and functionality such as DNS, http protocol, ports