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Job Opportunity: Technical Engineer L4

Date   Nov 23
Listing No.   IE270124
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Ramat Gan
Technical Engineer L4
As a Technical Support Engineer [L4], you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product. This is a strategic role that support and respond to customer production issues and working with R&D to create an alignment.

You have experience as a Technical L4 Engineer
You have strong experience with databases (NoSQL, MS SQL, MySQL, Oracle)
You are knowledgeable in programming languages such as Java, Node.js, Javascript
You have a bachelor’s degree in engineering or equivalent knowledge
You are a master in Linux [Kubernetes]
You experienced with virtualization and cloud services
You are a technical lead of all aspects and successful in solving technical issues
You own the implementation and integration of complex customers’ projects
You have led complex troubleshooting including communication with customers
You can communicate complex concepts in a clear and professional manner
You thrive in a fast-paced, high-growth environment while working with a team.
You are a lifelong learner with an insatiable curiosity
You will have a much deeper understanding of the Company technology, how the Company customers can utilize it and how to use it
You will better understand the Company Architecture
You will start interacting with the Company customers and getting to know their challenges
You will do lots of hands-on exercises in order to know the ins and outs of the Company technology
You will also start shadowing calls with Senior Support Engineers …

You will be familiar with the different types of technical challenges, engagements and the different project types related to the Company customers
You will learn the Company the Technical Support methodologies and tools
You will learn more Technical Support soft skills such as session management, how to interact with customers, working with Customer Success Managers and, BI Consultants and other teams as well as handling challenging situations

You’ll begin leading complex technical calls and tickets with customers
Assist the team with feedback providence on improving internal processes and ramp up procedures
You’ll be managing your own queue of tickets and technical projects
You will be developing tools to better support the customer’s needs
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