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Job Opportunity: Technical Customer Success Manager

 
Date   May 31
 
Listing No.   IE266252
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Petah Tikva
 
 
Technical Customer Success Manager
 
Responsibilities:

Oversee the onboarding of new accounts and ensure a successful conclusion.
Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Provide technical guidance to developers, product managers, system architects around best practices on how to use our image and video platform.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance.
Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities.

Qualifications:

2+ years experience as a Customer Success Manager in a SaaS company.
Bachelor degree in Computer Science or equivalent.
Technical background in web/mobile environment including hands-on coding experience.
Excellent written and verbal communication skills.
Strong individual contributor who drives results.
Enjoys working closely with customers to ensure complete satisfaction.
Ability to travel up to 20% (as required).
 
 
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