Home Page Add to your favorite sites Contact Us Tell A Friend
 
 
 
Job Search
 
Become a Member
 
Log In
 
 
Get latest jobs
Post A Job Job Networking FAQ
  israemploy Jobs in Israel Network  
Latest News  

Job Opportunity: Technical Account Manager

 
Date   Oct 18
 
Listing No.   IE260730
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Hod Hasharon
 
Language(s)   German
 
 
Technical Account Manager
 
Trusted technical advisor to Company sales and business development teams and partners by understanding customers technical needs and pain-points and follow through with the best Company solutions.

Trusted business advisor to customers, providing valuable guidance around installation, operations, and optimization of Company platform through quality service delivery management (50% of the time)

Main responsibilities (major activities held by this position, tasks, interfaces etc.)

Technical Account Management

• Working closely with Sales and BD team to developing long-term relationships with clients, through managing and interpreting their requirements;
• RFP responses – Writing, compiling, and overseeing the development of proposals, or other documents describing organizational products and services in response to requests from prospective clients.
• Calculating client quotations and administering client accounts;
• Providing pre-sales technical assistance and product education;
• Implementing product training to prospects, customers and sales team as needed
• Conduct demo sessions with customers
• Analyzing costs and sales;
• Preparing reports for head office and keeping customer records;
• Providing inputs to the design of custom-made products;
• Own the delivery plan, push to execute it according to the plan, budget, quality and customer satisfaction.
• Identify and mitigate risks regarding delivery and customer satisfaction.
• Tracking of project costs (P&L)

Client -Service Manager

Responsibility for Client' s project success/results, quality and added value by project management and quality assurance of the project:

• Planning and coordination of all resources
• Managing directly local 2nd level hotline support
• Hedging of operations in 2nd and 3rd level Support
• Leading project implementation
• Manage all problems
• Elimination of problems reported by 2nd level support
• Addressing Client's ongoing requests
• Partnering with Client's stockholders and articulating future needs
• Sharing weekly projects status report and accounts status. Update management on a weekly basis regarding project status, risks, outstanding issue
• Perform quarterly Customer Business Review meetings, presenting the account status, service value and KPIs
Basic Requirements

• Bachelor’s Degree or equivalent – preferably in business and/or hardware/software or other technical oriented
• 5 years of mid to large software projects management and IT consulting experience.
• Previous experience in preparing RFPs, POs & negotiations
• Strong knowledge, understanding and experience with IT/software systems
• Expert technical user capabilities of using computer software systems
• Excellent human skills and team spirit
• Native or bilingual proficiency of German and English
• Willingness to travel extensively

Optional requirements

• Experience in programming or engineering
• Experience in the telecom industry
• Knowledge of the EV industry
 
 
To apply for this and many other job opportunities paid membership is required Register Now. If you are already a member Login.
“A short membrship with Israemploy made the biggest change in my search for a job and as a result find one” (Shai, Kfar Vradim)
     
 
 
REPORT A PROBLEM
Built by Fine Websites