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Job Opportunity: Team Lead Employee Service Center (ESC) - Bilingual

 
Date   Dec 06
 
Listing No.   IE262378
 
Sector   Human Resources, Recruitment & Training
 
Region   Center
 
City/Yishuv   Herzliya
 
 
Team Lead Employee Service Center (ESC) - Bilingual
 
The ESC provides a work environment that supports the entire work life cycle experience of the employee starting from day one. Employee service center uses a wholistic approach to provide services to employees and internal stakeholders in the areas of: On boarding, cellular, extracurricular classes, gifts selection and distribution, events logistics, administration, etc. In addition, the ESC operates the employee’s on-site store assuring it offers a wide range of alternatives catering to employee’s needs in all population groups.

Responsibilities

Create and maintain a professional and unified team in all sites.
Build a diverse team with capabilities needed to achieve current and future business objectives. Balance the development of existing employees while bringing in new external and internal talent.
Develop an understanding of employee needs on all levels and use technologies, processes, tools, and methodologies to provide tactical solutions.
Bring value to employees by providing excellent customer services via all potential communication channels (front facing, emails, phone, and any type of messaging programs).
Initiate, plan and implement creative and innovative ideas in the areas of employee experience services.
Knowledge management and retention.
Use metrics to gather and provide feedback to the team and influence optimization.
Follow protocols to run services, processes and procedures to ensure professional management of the ESC Reps. Ensuring we have the right people in right roles.
Enable an environment that encourages the team to contribute and be contributed by others.
Supervise, monitor and control the daily tasks and assure high quality execution with consistency, accuracy and timeliness of delivery.
Assure the team’s well being

Qualifications

BA or other relevant formal studies.
Previous customer service experience in global organizations or HT companies in the areas of service or communication centers.
Previous team management experience in the service fields.
Excellent leadership skills.
High analytical and problem-solving capabilities.
High levels of customer service orientation.
Works well under pressure.
Agile and responds well to a dynamic ever-changing org.
Detailed oriented, efficient, and well organized.
High EQ, creative and innovative.
High level of written and verbal communication skills in Hebrew and English.
Above average Office program knowledge and experience.
 
 
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