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Job Opportunity: Support Trainer

 
Date   Apr 08
 
Listing No.   IE273568
 
Sector   Human Resources, Recruitment & Training
 
Region   Center
 
City/Yishuv   Ramat Gan
 
 
Support Trainer
 
About The Position

As a Support Trainer in the Company's Support team, you will work closely with the various SME's and support personnel, as well as other departments in the company, to create and maintain an in-depth understanding of the Company's products and services to train our customer support agents. You will be in charge of their professional training from the onboarding stage to high-level certification and take part in their ongoing improvement. You will create easy-to-understand instructional content, tutorials, and E-learning interactive training deliverables, to provide a better customer experience.

In this role, you will have the opportunity to work with our global team of highly skilled support staff and enhance our team's knowledge and skills in supporting our products and services.

Responsibilities

Designing, delivering, and evaluating training materials
Keeping the training relevant and up to date
Directing and following up with new team members
Staying up-to-date with industry changes
Ensuring all contents comply with the company’s policies and guidelines
Ongoing professional improvement of the support department members
Maintaining a database of all training materials
Critically examining the trainees’ understanding and progress and making necessary adjustments to the program

Requirements

2 years of experience (industry or military service) as an Instructional Designer, Trainer, or equivalent roles - required
Work or educational experience with technical and/or engineering concepts
Experience in content creation in English, for a live audience/videos/webinars
Working knowledge of and proven use of standard methodologies and adult learning theory in training design
Excellent verbal, written, interpersonal, and presentation skills with the ability to successfully deliver and communicate complex technical training
Excellent verbal and written communication skills in English and Hebrew

Attention to details
Nice to have:

Experience using Storyline, Rise, Camtasia, and Snagit - preferred
Experience with learning and content management systems and platforms - preferred
Familiarity with technical support concepts
WordPress site creation (especially with the Company)
Don't have previous work experience but you have a great portfolio? We'd like to hear from you!
 
 
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