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Job Opportunity: Senior Support Engineer - Russian Speaker

Date   Dec 03
Listing No.   IE270347
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Herzliya
Language(s)   Russian
Senior Support Engineer - Russian Speaker
We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.

The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with the Company’s R&D, Customer Success and Product Teams. He/She will be actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.

What you'll do

Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
Work with the Company’s R&D and product teams on escalations and product enhancement requests.
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.
Provide product feedback and insights to the business and R&D teams.
Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
Being a technical advocate for select VIP customers, working closely with the customer success and business teams.

What you have

Native Russian, including reading and writing
Passion for solving customer issues in a fast paced environment
5+ years of experience with technical support / QA / data analysis/ development/ technical account management
Experience in SQL querying and managing data
Structured and process-oriented
Ability to learn new technologies quickly
Multitasking and ability to work independently

Bonus Points

Web / mobile marketing and digital advertising experience
Background in web/ SDK/ Mobile development or QA
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