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Job Opportunity: Senior Customer Success Manager

Date   Jan 12
Listing No.   IE271438
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Language(s)   Dutch; French; German; Spanish
Senior Customer Success Manager
About Us

Adcore (TSXV:ADCO) is an industry-leading tech agency providing various solutions for outstanding digital marketing. Hand in hand with our technology, we offer a comprehensive service specialized in paid marketing models.

Our vision is to create effortless marketing for any entity that seeks to promote a product, business, or activity. Therefore, we set ourselves a mission to develop the most innovative and advanced solutions in order to achieve a state of effortless advertising for our clients.

About the Role

We’re looking for a motivated Customer Success Manager (native English speaker) with a background in Ad-tech. As a Senior Customer Success Manager, your responsibility will be to provide excellent service to existing and new clients, ensuring that they are using our technologies to the best of their capabilities.

You will also play a key role in building the roadmap, implementation, and testing of new features and products.

What You'll Be Doing

Establish long-term relationships while developing an understanding of the client’s needs and challenges.
Accompany customers with their onboarding process, learning the functionalities and best practices.
Train clients on all Adcore platforms.
Collaborate and manage the company’s relationships with Adcore’s partners to reach joint goals.
Master the current technical knowledge of all the platforms and be able to draw future product roadmaps.
Generate related content to support marketing and sales efforts.
Deliver technical presentations and demonstrate how the product meets customer needs.
Understand the customer’s business challenges while functioning as an advisor for best practices while driving adoption of Adcore solutions.

What We’re Looking For

English mother tongue or native level - MUST!
2+ years customer success and engagement experience in post-sales support.
Bachelor’s degree: a must.
Technical skills for guiding customers through technical processes.
Experience in product management: build Roadmap, set priorities, gain insights, implementation & QA.
Excellent interpersonal communication skills, self-learning, analytical, problem-solving, and able to work under pressure.
Comfortable leading workshop and training sessions.
Experience with Hubspot Service hub - advantage.
Other European languages (e.g. Dutch, Spanish, German & French): an advantage.

Working Hours

Full time position: Monday to Friday, 9:00AM to 6:00PM (Friday till 3:30PM).

This position is located in Tel Aviv. Gush Dan and Ha’Sharon residents only.
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