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Job Opportunity: Senior Customer Success Manager

 
Date   Jan 19
 
Listing No.   IE263045
 
Sector   Customer Sales, Service, Support & Success
 
Job Code   IELI2512
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Senior Customer Success Manager
 
The company is driving a new paradigm in the world of Data Science — one where companies can build models on the data they need, not the data they have. Our platform automatically extracts the most relevant features and integrates them to boost your AUC and power superior Machine Learning models.

Job Description:

Manage and develop long-term partnerships with some of the fastest growing companies in Israel, Europe and USA
Help data scientists and data analyst extract value from the platform
Own renewal rates and identify and lead upsell opportunities
Manage relationships with account users regarding engagement and product adoption in order to exceed commercial targets.
Provide product training for new users
Collect product feedback and work with the product leadership to implement feedback in long and short term
Help clients think strategically and ensure adoption of platform in core business processes
Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement

Requirements:

2+ years experience as CSM/PM/Account Manager/Consultant in technical/data oriented company
Excellent communication and presentation skills in Hebrew and English
Ability to influence, confidently handle objections, and resolve customer issues.
Highly technical - deep understanding of data processes, BI and data science
Understanding of machine learning models - strong advantage
Python, SQL - strong advantage
Team player able to effectively interact with colleagues and business partners across the company
 
When applying - please mention that you saw the job advertised on Israemploy
 
 
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