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Job Opportunity: Senior Customer Success Engineer

Date   Jul 10
Listing No.   IE267300
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Tel Aviv
Senior Customer Success Engineer
The Senior Customer Success Engineer will be responsible for providing technical account management to our customers (pre- and post-sales).

You will act as a sales product specialist, supporting our international sales team. You will acknowledge, analyze and resolve software questions and issues encountered during the sales process.

We are looking for candidates with technical services/software application, sales engineering experience, with skills that include advanced troubleshooting and problem analysis, excellent communication and a passion for superior customer service.

What will you do?

Help promote sales opportunities internationally
Lead pilot and proof-of-concept implementations
Support deployment by customers
Ensure proper, timely follow-up on support cases to ensure customer satisfaction
Provide constant and proactive ongoing communication with customers
Take part in expanding the company’s service support processes
Create and maintain a knowledgebase of solutions

What do you need to have?

3+ years of broad hands-on experience in IT systems management, including Networking, Operating Systems and Cloud Services; Microsoft systems and Active Directory knowledge – a must
Linux environments, Authentication (SAML/LDAP/RADIUS/OIDC etc), Virtualization – advantage
1+ year experience with client facing software support or sales engineering
Strong customer orientation and presales skills, a “can do” attitude and great interpersonal skills
Excellent verbal and written communication skills and professional etiquettes.
Ability to prioritize, stay organized, and multi-task in a fast-paced environment
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