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Job Opportunity: Senior Content Manager - Bilingual

Date   Dec 03
Listing No.   IE270519
Sector   Senior Management
Region   Center
City/Yishuv   Herzliya
Senior Content Manager - Bilingual
Are you passionate about creating online learning experiences for customers to make sure they have a positive experience using our products and services? Have you ever sought out content to help you or a customer use a product or service and felt frustrated because you couldn’t find it, it didn’t answer your question or just didn’t exist? Have you ever found content you were seeking but wondered whether it was the most current version?

Any chance you’ve looked at content and thought, this is great, but it needs more information or detail? If you’ve answered yes to any of these questions, then we have the job for you as a Senior Content Publishing Manager in Developer Relations.

As the Sr. Content Publishing Manager, you will be responsible for leading a group of content developers who develop technical content for security services. You will lead a team that’s customer obsessed, technically astute, relentless about technical accuracy, and maniacal about helping customers securely transition to the cloud. In partnership with your team members you will work with Customer Support, PM, Engineering, Marketing, Cloud Advocates, and Customer Experience teams, to capture content requirements for new service releases, changes to services or deprecation of services. Prioritize content deliverables and share sprint plans and documentation metrics with business partners to ensure our customers are receiving the most up to date technically accurate content possible.

The ideal candidate will exude a passion for customers, writing excellence, collaboration, and drive to help your team develop and succeed. You must demonstrate a growth mindset, and embrace failing fast to achieve personal and operational growth across the team. Embrace a diverse and inclusive belief that drives a culture/environment where all views are heard and respected.


Lead a diverse team with deep technical skills to provide documentation for multiple security services and technologies
Create an inclusive work environment where every employee can effectively communicate, engage, and be a contributing member the team to drive initiatives to provide exceptional customer experiences
Promote cross team-collaboration
Partner and collaborate with geographically disbursed business partners
Oversee monthly sprint deliverables and provide updates to business partners
Provide ongoing feedback that helps direct reports, learn, grow, and develop to achieve career goals and aspirations
Coach and mentor others in planning, organizing, and coordinating work
Identify opportunities to improve our customers experiences (process, tools, technology)
Maintain strong working relationships with stakeholders across engineering, sales, services, and partner teams


You should be…

An experienced people manager of diverse and inclusive teams with strong people development skills
Motivated to help customers have a secure cloud computing environment
Eager to lead a team of talented content developers to publish innovative technical documentation
Passionate about technology and cyber security

You should have:

Fluency in Hebrew and mother-tongue English
Proven writing experience
Proven management experience and excellent project management skills
A background in cyber security
Experience, assembling, leading and working within strong cross-functional groups and matrixed team environments
Strong written and verbal communication skills
Experience interacting with and learning from customers
Track record of problem-solving ranging from conceptualization to implementation
Ability to juggle and manage several priorities and drive clarity

It would be great to have:

Experience designing and developing customer-oriented technical content related to security
Experience growing and leading a team of writers
Experience designing content sets and learning experiences
Experience working with a highly technical audience of IT administrators
Experience working with git and GitHub as a content management system
Experience working with engineering to improve user experiences through great design, clear UI text, and helpful messages
A master’s degree in areas related to communication, training, or information architecture
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