Looking for a high-energy, results-driven Senior Billing Support Specialist to join our Finance Team. You will play a key part in supporting, developing, and managing our billing and collection operation which ensures the Company’s revenue and cash flow as we continue to rapidly grow.
The position is suitable for an experienced support manager/Leader or billing/sales operations manager with experience in building and managing an offshore support team looking for an exciting opportunity.
Improve, monitor, assist with and provide guidance for the operation of the recurring billing cycle: review and set billing details in the billing system according to the signed agreements, ensure accurate and timely billing operation and invoicing processes, and send invoices to customers.
Manage and support the global billing and collection of external resources - Oversee daily Accounts Receivable tracking activities (invoicing, collections, cash applications, aging, dunning notifications, downgrades).
Communicate internally and improve collaboration with relevant departments to understand and resolve payment delays, billing queries, accounting queries and ongoing needs,
Support the building, monitoring, training and management of billing and collection support functions.
Take a customer-facing role and lead the support function with regards to billing and collection matters and inquiries.
Drive initiatives to continuously improve and simplify billing and collections processes, data flows, integrations, automations and KPIs, while partnering closely with other departments including Product, Finance, Customer Success, Sales, Revenue Operations and business applications.
Work with the accounting team to develop strategies to maximize efficiency and effectiveness of Accounts Receivable policies and procedures and compliance with contractual terms, tax requirements, and revenue recognition standards.
Support the design and operations of internal controls and policies and procedures related to billing and collection processes.
Play a lead role in managing relationships with the auditors and provide support for quarterly reviews and annual audits.
Work with leadership to identify data and reporting needs
Analyzes accounts receivables and collections data, in search of trends and patterns to improve Interim Billing, Collections, DSO and other KPIs results.
Ideally, you’ll bring:
Collection/billing (or related) background with at least 4-5 years experience at hi-tech SAAS companies
Native English speaker
Bachelor’s degree in a related field - an advantage
Previous experience with Zuora, Salesforce, and Netsuite - a major advantage
Familiarity with US GAAP (ASC606), Experience with SAAS and software revenue recognition highly preferred
Previous experience with sales tax requirements and working with Avalara - an advantage
Proven experience in leading people and processes involving multiple global company functions
Previous experience with managing and developing 3rd party (nearshore/offshore) support team - an advantage
Deep and Complete understanding of the full AR cycle (invoice-to-cash) process and the financial impacts.
Previous experience with Proficiency in Microsoft Excel/Google Sheets
Strong communication, organizational, interpersonal, problem-solving and analytical skills
Data-oriented with excellent analytical skills along with the ability to create and present detailed reports
High level of quality awareness, accuracy, and attention to detail
Sense of urgency and customer-oriented mindset
Ability to take initiative and ownership, multitask and handle various priorities in a fast-paced environment
Willingness to take on ad hoc projects
Must be self-motivated and proactive with the ability to work effectively with other business departments.