A manager/team lead with 4+ years’ experience leading a team i.e., experience mentoring and/or managing junior members in a team. You have at least 3 years’ relevant work experience within the risk management space, including risk assessment, risk reporting, fraud detection and prevention. You know how to utilize processes, tools, and techniques to detect, address and prevent fraudulent situations, chargeback processes and disputes.
You have knowledge of policies and processes for operational risk management; and how the tools, data, and best practices to identify, assess, and manage operational risk exposures. You also have knowledge of the payment industry, and of credit/debit payments systems, and have worked within fraud systems and reviewed transactions.
You have excellent attention to detail, and an understanding of the issues related to the decision-making process. You can analyze situations fully and accurately, and reach productive decisions.
You’re also open to working flexible hours to accommodate a global team, and have excellent English language skills - both written and verbal.
As a Risk Team Leader, you will:
Become a key member of The Company Risk Management Global team, working closely with the Heads of risk, underwriting, operations, legal and customer care management.
Be responsible for implementing the strategy of risk policies such as fraud prevention, AML, financial risk and more.
Identify fraudulent activity such as account takeovers, friendly fraud, theft and similar risks, and work with the Payments and Fraud teams in escalation.
Monitor real time queues, customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Analyze accounts and transaction patterns to determine existing fraud trends.
Review and investigate customer cases, reports and work for potential and actual loss.
Minimize fraud, money laundering and/or organizational risk.
Perform early detection of suspicious activity.
Control and prevent losses.
Manage external partnership programs with acquirers and internal groups to develop fraud review and detection processes/loss prevention processes.
Coach individuals to ensure effective resolution of consumer interactions.
Identify individual performance trends that increase efficiency, consumer satisfaction and brand impact.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes and optimize current fraud prevention processes.
Generate risk management and suspicious activity reports.