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Job Opportunity: Retail Customer Success Manager

 
Date   Nov 17
 
Listing No.   IE262034
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Retail Customer Success Manager
 
Looking for a Customer Success Manger to join our Retail Products team. The company is developing a WW IoT devices network for monitoring what happens inside of hundreds of thousands of retail store. This is a ground floor role that will focus on ensuring our early pilot customers successfully transitioned to scaled rollouts.

As a key part of the Retail Product development team the Customer Success Manager will be responsible for ensuring adoption of our solution at the retailer, training customer personnel and evangelizing the opportunity our solution creates. You will do this by sharing best practices, developing unique insights form customer data and developing the relationships within the customer to ensure our voice is heard.

This means working with customers from store associates to C-level management as well as our internal team of HW engineers, software teams, and operations personnel throughout the world

This is an exciting opportunity to define the future of retail.

Responsibilities

· Primary owner of customer satisfaction
· Primary owner of solution evangelism and education within the customer
· Identify and communicate client needs, manage their expectations
· Analyze pilot results and produce insights that evangelize product
· Share best practices across customers
· Create opportunities for bus expansion

Requirements

· 2-3 years experience in an analytical merchandising, retail operations or retail analyst role.
· Excellent client service skills and demonstrated ability to work effectively across multiple teams.
· Analytical, organizational and planning skills.
· Deep knowledge of the retail information space.
· Experience presenting complex analysis to clients
· Excel and PPT wizard
· Extensive travel (up to 50%) to international destinations – Europe, US, Asia


 
 
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