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Job Opportunity: Professional Services Engineer

 
Date   Oct 13
 
Listing No.   IE260570
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Netanya
 
 
Professional Services Engineer
 
The Professional Services engineer will have full responsibility to lead, plan, execute and see through technical integration processes of 3rd party partner products into our platform as well as providing on-going technical consultancy and support to internal and external partners.

Responsibilities

• Leading all aspects of partner on-boarding operations including planning, execution and monitoring, ensuring successful launch and operation.
• Investigating and solving technical issues within the partner integrations domain.
• Act as customer advocate internally while effectively collaborating with internal teams including product management, data, engineering and sales teams to drive successful delivery and process improvement.
• Contribute to product development and prioritization based on partners feedback and requirements.
• Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities

Requirements

• 1-2 years’ experience in Professional services / Technical Account Management / Technical Customer Success / Technical Customer Support
• Solid communication skills and strong customer service approach: ability to interact with technical teams & clients
• Knowledge of the internet and mobile domains, technical experience in the following areas – Rest APIs, HTTP, JSON, XML, Fiddler, Charles
• Ability to manage and coordinate multiple tasks
• Pro-active and curious, leader and team-player, motivated and organized
• Fully proficient in SQL and MS Excel, ability to write complex queries
• Can do attitude - Creative, assertive, problem solver
• Fluent in English – must
• Prior experience in digital advertising companies – advantage
• Previous knowledge of ad serving flow through SDK – advantage

 
 
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