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Job Opportunity: Product Support Expert (Data Specialist)

 
Date   Jun 01
 
Listing No.   IE266214
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Herzliya
 
 
Product Support Expert (Data Specialist)
 
The right candidate will work in close collaboration with the company’s Engineering, Customer Success, Customer Support and Product Teams. He/She will actively engage in cross-departmental projects and strongly represent Client Services in the product's evolution by providing viable feedback to advance the future of our product.

Responsibilities

Play a pivotal role in the product lifecycle and its roadmap
Collaborate with the CSM, Support and Engineering teams internally
Take end-to-end ownership of new features from the support perspective, including training, creating/updating knowledge base articles, and other internal communication
Serve as a knowledge hub on features and ensure support issues are resolved meticulously
Work with the company’s Engineering and product teams on escalations and product enhancement requests
Create and lead support improvement processes across the company
Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.

Requirements

Experience in customer-facing roles
An independent, self-starter, with a “can-do approach”
Experience with technical support / QA / development/ technical account management
Ability to mobilize cross-functional teams and resources
Experience in SQL querying and data analysis
Advanced proficiency in written and spoken English
Ability to learn new technologies quickly
Bachelor’s degree in a technical field such as Computer Science or Engineering or equivalent practical experience

Preferred Requirements

Expertise in creating tech documentation writing, managing knowledge databases
 
 
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