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Job Opportunity: Product Marketing - User Education

 
Date   Oct 12
 
Listing No.   IE278750
 
Sector   Human Resources, Recruitment & Training
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Product Marketing - User Education
 
About the role

We are growing our product marketing team to support our continued international growth and lightning-speed pace of product development. As part of the product marketing team your primary focus will be to build and evolve product education content. You will be an important part of our strategic goals to help educate our internal stakeholders, onboard customers, increase their product usage and retain them. In this role, you will collaborate closely with global product, marketing, and customer success teams, being strategic, collaborative, and hands-on.

About you

An enthusiastic and results-driven education manager with the right mix of creative and technical. You have a gift for language and communication, both written and in-person, with an eye for detail and design. You can take technical concepts and turn them into simple language and logic to create a delightful experience that helps users accomplish their goals. Above all, you are passionate about clarity, quality, and simplicity.

What you will do

As Product Education Manager you will shape and execute key training programs to educate customers and internal stakeholders by working cross-functionally with our customer success, sales, marketing, and product teams.

Produce and maintain all forms of instructional and product content including demo videos, product tour videos, tutorial videos, help center articles, and internal product training videos
Work closely with Product Managers and Customer Experience to learn, map out and write customer-facing help articles
Plan, script, and create customer education videos
Produce on-demand product demo, tour, and tutorial videos
Create short product learning videos for internal teams
Push the envelope on creating experiences that delight our GTM team and customers

Requirements

Have at least 2 years experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS environment
Are a native English speaker - A must!
You are a seasoned writer and editor who excels at presenting ideas in a clear and concise manner
You feel comfortable in a highly technical environment - A must!
Have excellent interpersonal, verbal, and written communication skills
You are an expert at communicating highly technical concepts in a non-technical way

Advantage:

Give us a lens into what we’d see if we could watch you at work

Please provide samples of education material including video and written articles you have created.
 
 
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