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Job Opportunity: Operations Manager - Israel, Middle East & Africa

 
Date   Oct 20
 
Listing No.   IE260908
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Nes Tziyona
 
Language(s)   Arabic
 
 
Operations Manager - Israel, Middle East & Africa
 
The Role

As the Operations Manager for Israel, the Middle East, and Africa, you will lead the Company’s efforts to provide the best service and content for our users by ensuring all information about mobility in our coverage areas is accurate and up-to-date, and acting as the voice of the Company with our users via our customer support channel and our in-app user communication channels.

You are a public transportation advocate, and share the Company’s vision to simplify mobility for people around the world. You enjoy working with technical tools as much as you love to stretch your creative muscles creating content. You are a quick learner who is not afraid to master new skills and start applying them! You love working on a team, but also thrive when working independently.

Responsibilities:

Support and develop the Company’s operations in the region
Responsible for customer support, community engagement, and user satisfaction
Keep on top of transit-related changes and updates in your region, making necessary fixes and changes to perfect our service
Communicate with users about relevant info affecting their daily transit

REQUIREMENTS

Hebrew and English, mother tongue level
Familiar with transit networks in major cities in Israel
Knowledge of Microsoft Office and G-Suite
Experience working in a fast-paced environment and comfortable with startup culture

Preferred qualifications:

Arabic, professional working proficiency
BA/BS degree
Public transit and mobility advocate
Proactive, driven, detail-oriented individual
Client-facing experience, preferably in customer support
Experience with managing multiple projects in a fast-paced environment
Independent and able to execute projects with little supervision
Extremely high attention to detail
Excellent communicator with high-level presentation skills
 
 
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