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Job Opportunity: Onboarding Success Manager

Date   Sep 26
Listing No.   IE260057
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Onboarding Success Manager

The Company is a technological player in the multi-billion dollar, audio transcription market, applying innovative AI to transform the business. our leading transcription and captioning solution fuses artificial and human intelligence to provide 99.9% accuracy at a rate 10 times faster than the industry standard. Built on self-learning algorithms, The Company is the only platform that leverages contextual data, specific acoustic models and current events to provide each customer with a tailored model that keeps improving with time.

We are in hyper-growth mode, growing our revenue by more than 300% from last year. We are backed by top-tier VCs and have reached millions of dollars in bookings in only 2 years since being founded. In 2019, we are planning to substantially grow our company and we're looking for leaders and ambitious people to join us on our journey.

We’re looking for a goal-oriented, driven and passionate Customer Onboarding Manager to become a key player on our Customer Success team.

Here are a few reasons why you should become part of our SUCCESS team.

When you join us, you become part of a team that challenges and motivates each other. We take pride in fostering a comfortable, energetic workplace powered by creativity and integrity. We don't just email, call and train on our solutions and services — we make a meaningful impact on our clients businesses.

What you will do

The Customer Onboarding Manager will be part of the Customer Success department. The purpose of this role is to ensure a successful on-boarding for new customers.

The Onboarding is an important phase of the customer lifecycle, and the Onboarding Manager is responsible for establishing the solid foundation that drives customers’ future successes. Onboarding Managers work in conjunction with Sales Account Executives, Product and Customer Success Managers who are involved in the on-boarding process. The role is a blend of customer-facing communication and focused project management tasks.


What you will bring

· 2+ years’ experience in technical account management, professional services or success positions (Preferably in SaaS)
· BA/BS degree (Computer Science, Engineering, Economics, Finance, Business Administration) or equivalent experience
· Strong quantitative and analytical skills
· Creative problem solving
· Building Customer/Partner Relationships
· Project Management
· Strategic Insight, Product & Technology Expertise
· Positive work ethic, ambitious and passionate attitude
· Excellent verbal and written communications skills in English
· Ability to prioritize, multi-task and perform effectively under pressure
· Experience from a software company (SAAS preferable)
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