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Job Opportunity: Level 1 Help Desk Technician

Date   Sep 02
Listing No.   IE277544
Sector   Hi-Tech, Technology & IT
Job Code   533558
Region   Jerusalem
City/Yishuv   Beitar Ilit
Tenure Type   Full Time
Language(s)   English
Level 1 Help Desk Technician
Busy financial services firm located in Modiin Illlit is looking for a Level 1 Help Desk Technician to join our team servicing about 700 users.


Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Connect to user’s PC and resolve issues
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures


Tech savvy with basic knowledge of office automation, including
Office 365 products
Windows 10 operating system
Basic computer hardware configuration
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills

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