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Job Opportunity: Knowledge Base Manager

 
Date   Mar 02
 
Listing No.   IE272758
 
Sector   Technical/Content/Copy Writing & Marcom
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Knowledge Base Manager
 
We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating content - in any which way (written content, visual content and more)!

RESPONSIBILITIES

Take ownership of the existing Help Centers - building, creating and improving procedures and content
Develop our brand guide and tone of voice, content strategy, set KPIs
Create and edit content according to the company's tone of voice
Gather information from relevant stakeholders to create appropriate and accurate content
Analytics, optimal search functionality, roadmap and priorities
Identify knowledge gaps and missing content
Maintain all content in multiple languages, work alongside translators to ensure all supported languages are updated and managed
Adjust and update the material according to the evolution of the product
Work closely with the Head of Support and Global Head of Support

REQUIREMENTS

1+ years experience managing a Help Center
3+ years of content writing and editorial experience
1+ years in customer-facing environment
Deep understanding of and passion for product, marketing and technology
Excellent ability to explain complex content in an easy-to-follow way
Experience in writing clear and concise procedural documentation for both technical and non-technical audience
Native English speaker with excellent articulation skills
Tech savvy with an understanding of the customer experience
 
 
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