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Job Opportunity: Implementation Consultant

Date   Oct 15
Listing No.   IE269322
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Implementation Consultant
We are seeking an Implementation Consultant who wants to be part of a growing Customer Success team. As an Implementation Consultant you are responsible for onboarding and training the Company's customers through the first stage in the customer journey. Onboarding involves aligning the customer’s business requirements with the Company’s platform and technology (tech, data, and UX aspects), managing project plan timelines to deliver customer value quickly and efficiently.

The ideal candidate has worked in a high growth, entrepreneurial technology organization implementing enterprise SaaS-based solutions. This position reports directly to the VP CS. This is a full time position, Monday to Friday.


Transform business goals into technical deployment
Plan out project objectives, verify scope, establish timelines and ensure a successful implementation of deliverables
Analyze client’s business needs to help ensure the Company’s platform meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen.
Facilitate and lead interaction between internal and external project stakeholders, maximizing efficiency and delivering value.
Become an expert in the Company Platform and effectively communicate product features and functionality.
Help define new on boarding processes and tools

Required Skills/Experience:

5+ years of experience implementing SaaS-based solutions.
Experience working for a product company, bonus if its data driven
Strong project management skills, including ability to hold external and internal teams accountable to deadlines, milestones, and agendas, and experience working on cross-functional project teams.
Extremely detail-oriented with exceptional organizational, documentation, and time-management skills.
Highly adaptable and self-motivated, able to operate in complex environments while successfully managing simultaneous projects and fielding changing client requests.
Excellent written and verbal communication skills with a high ability to deliver information in a concise and specific manner.
Ability to take strategic concepts and turn into actionable plans.
Demonstrated ability to learn quickly and be resourceful.
Intermediate skills with BI tools
Ability to travel up to 20% on an annual basis both domestically and internationally when deemed safe to do so.
Work Week Monday - Friday

Bonus Points:

e-commerce Industry Experience
CRM Experience
Project Management certifications such as PMP
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