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  israemploy Jobs in Israel Network  
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Job Opportunity: IT Support Specialist - Bilingual

Date   Jun 04
Listing No.   IE266151
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Tel Aviv
IT Support Specialist - Bilingual
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We are rapidly growing global provider of inspiring coworking space for teams of all sizes. Our community consists of enterprise companies and established startups, as well as small businesses, entrepreneurs and creative freelancers.

Who is the IT Support Specialist?

This full time position is based in Israel and you will be supporting all of our Israeli sites (Tel Aviv, Ramat Gan and Herzliya). You will report directly to the Global IT Manager you will be an integral part of the Global IT team, responsible for managing all IT related problems and projects in Israel.

As an IT Support Specialist you will be responsible to provide technical support and guidance to our members and all the IT projects and support.

What you will be responsible for, mainly.

Reporting to the local Global IT Manager ensuring that branch policies are in line
Providing technical support and guidance to our e members on day to day requests
Providing Helpdesk services to our employees
Responsible for the configuration and maintenance of local and regional printers and multi-function devices
Providing Network support
Providing Break/ fix support
Assisting in the setup and operation of audio visual hardware for events
Work globally with our offices and employees


Experience & Minimum Qualifications:

2+ years experience as an IT Helpdesk or onsite IT support - a must
Bachelor’s degree preferred, but not essential
Strong customer service experience
Experience with maintaining a network computing environment, working directly with tickets and platforms
Good communication skills
Experience in Cisco networks - a plus
High level of English and Hebrew - a must

Critical Competencies for Success:

You must be a detail oriented person with strong multitasking abilities
Exceptional communication and interpersonal skills are essential for this role
The golden rule for this role? Be hands on, hand on, hands on
Are you a people’s person? Good - you should be customer centric and able to identify members’ needs.
Be goal oriented, a go-getter, and result driven.
A practical, fast-thinker and creative problem solver with critical thinking and analytical skills is needed to get the job done
You must be able to translate trends into actionable ways to anticipate and address customer and market needs
Be familiar with and passionate about the startup ecosystem
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