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Job Opportunity: IT Support Specialist

 
Date   Jan 29
 
Listing No.   IE271726
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Petah Tikva
 
 
IT Support Specialist
 
About The Position

The Company is looking for a talented 24 IT support Specialist to provide enterprise level technical support to our users via phone, web, email and other support channels as required.

Responsibilities:

· Ongoing support for IT services via tickets, walk-ins, telephony and remote sessions
· Services supported: laptops, desktops, Operating systems, network printers, IP telephony, conferencing equipment
· Deep troubleshooting of hardware and software issues
· Research, diagnose, troubleshoot and identify solutions to resolve end-user's issues
· Follow standard procedures for escalation of unresolved issues

Requirements

· 2 years' + experience of working in IT Help-Desk/Support team
· 2 years' + experience in installing and supporting: Windows 10 workstations, Active Directory, Office365, PC Deployment, AV Management, remote users, troubleshooting and problem management
· Knowledge and experience with SAAS services: Office 365, Exchange, Share Point
· Basic networking knowledge: switches, routers Wi-Fi systems
· Excellent written and verbal communication skills in English
· Knowledge and experience with: VoIP networks, SCCM, MAC computers, Linux OS – Advantage
· Basic DNS, DHCP, Windows Servers - advantage
· Self-motivated and Independent worker
· High documentation skills
· Team player
· Service oriented –Very high awareness of service
· Willingness to learn new IT areas and aspects

Willing to support users in standby/shifts globally
 
 
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