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Job Opportunity: Help Desk Administrator

 
Date   Dec 03
 
Listing No.   IE270474
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Herzliya
 
 
Help Desk Administrator
 
We are looking for a service Oriented IT Technician with High technical knowledge level to be active part in the Company IT Employee Services Team.

The Team provides IT support to the Company employees globally, from hire to retire, responsible for users’ equipment, accounts, licensing and more.

What you will be doing:

Serve as the first point of contact for customers seeking technical assistance.
Perform troubleshooting and provide the best solution based on the issue and details provided by customers
Install and setup end-users workstation environment
Direct unresolved issues to the next level of support personnel
Document and Record events / problems and their resolution in logs and KBs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on internal procedures

Requirements:

2 years of IT Support experience, using enterprise level Help Desk/IT ticketing system.
Experience in working Microsoft Active Directory Users and Domains environment + ADFS
Proven experience and problem solving abilities in Microsoft Windows 7, 10 O.S and MS Office versions 2013, 2016, 365
Experience with SharePoint, OneDrive, and other Microsoft Online Tools - permissions and general administration.
Proven Experience in PC/Laptop imaging, deployment and troubleshooting using SCCM
Familiarity with client based VPN technologies and concepts
Ability to work independently and handle multiple and varied requests under pressure
Knowledge of Cisco IP phones - advantage
High level English - Read/Write
 
 
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