Job Opportunity: Hebrew Customer Service Agent - Bilingual

Date   Feb 11
Listing No.   IE271951
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Hebrew Customer Service Agent - Bilingual
Job Description Summary:

As an agent within Customer Service, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline agent, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A agent within Customer Service exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

Job Description:

Fluency in both Hebrew & English is required for this role

Core Duties:

Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately (90%)
Proactively recommend and educate the customer about features and benefits of our products in order to improve their satisfaction and deepen their relationship with the company. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)


Customer Focus
Problem Solving
Drive for Results
Functional / Technical Skills
Ethics and Values
Integrity and Trust

Skills Required:

Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
Strong written (email) communication utilizing proper grammar and punctuation
Ability to work independently while making sound business decisions on case information
Well developed sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies


12+ months customer service experience required

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