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Job Opportunity: Hebrew Customer Service Agent - Bilingual

Date   Jul 15
Listing No.   IE258524
Sector   Customer Sales, Service, Support & Success
Job Code   Tel1
Region   Center
City/Yishuv   Tel Aviv
Tenure Type   Full Time
Language(s)   English; Hebrew
Hebrew Customer Service Agent - Bilingual
As a Customer Service Agent , your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

As a frontline agent, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An agent within Customer Service exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

Core Duties:

• Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately (90%)
• Proactively recommend and educate the customer about features and benefits of our products in order to improve their satisfaction and deepen their relationship with the company. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
• Provide consistent feedback regarding overall customer satisfaction and processes (5%)

Skills Required:

• Strong working knowledge of software applications (e.g. Microsoft Office)
• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
• Strong written (email) communication utilizing proper grammar and punctuation
• Ability to work independently while making sound business decisions on case information
• Well-developed sense of urgency and follow through
• Ability to multitask multiple systems, screens, and tasks during customer contacts
• Time Management and Adherence to schedules
• Ability to learn and adapt to new software technologies

Other Requirements:

• Fluency in both Hebrew & English (both written and oral)
• 12+ months Customer Service or Call Centre experience
• Hold an Israeli passport or have the legal right to work in Israel

Your CV & application are required to be submitted in English **
When applying - please mention that you saw the job advertised on Israemploy
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