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Job Opportunity: Head Of Technical Operations Department

 
Date   Nov 29
 
Listing No.   IE270823
 
Sector   Senior Management
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Head Of Technical Operations Department
 
We are looking for an experienced Head of Technical Operation Department to join our team

As Head of Technical Operation Department you will manage multiple Tech Operation teams of QA testers and Tech Operations specialists creating, configuring and maintaining in-game live events, new content, promotions and sales reaching millions of active daily users. Empowering teams from Marketing, Monetization, Product and CRM to leverage insights from massive amounts of data to deliver an optimized and personalized experience to our players. You will collaborate with all areas of the business including the product & design team, developers, CRM, art, and analytics.

RESPONSIBILITIES

Manage multiple cross-functional Technical Operations teams of Operation Specialists and QA testers.
Work with multiple game teams to ensure their live operations strategy is positioned to achieve all targets.
Manage the implementation of events and campaigns, from configuration and testing to production.
Be responsible for post-production testing and monitoring of live events and promotions.
Manage external testers to test localized versions, in multiple languages, of the LiveOps your team creates.
Operate internal tools that manage live events, offers and other content.
Create documentation for test and configuration procedures.
Proactively push to improve and refine the performance of your team.

REQUIREMENTS

At least 6 years experience in managing a group of QAOperationsCustomer Support teams and managing managers
Experience in scaling organizations in hyper-growth phase
At least 4 years experience in QA, operations or project management
Analytical thinking, the ability to think beyond the numbers and understand the full impact of different decisions on the game as a whole.
Strong communication skills and the ability to work with different stakeholders.
Ability to work across multiple projects simultaneously.
Basic familiarity with SQL - an advantage.
Experience with Agile- an advantage.
Experience with test documentation and planning (STD, STP)
 
 
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